Privacy Policy

Your privacy matters to us. Read our full privacy policy below.

Last Updated: June 1, 2026

IPTV USA ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website and use our IPTV streaming services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when you interact with our services, including but not limited to:

  • Contact Information: Name, email address, phone number, and messaging platform identifiers (e.g., WhatsApp number).
  • Account Information: Username, password, and account preferences.
  • Payment Information: Billing address and payment method details. Note that credit card numbers and financial data are processed securely by our third-party payment processors and are never stored on our servers.
  • Communication Data: Records of your correspondence with us, including support tickets, emails, and chat messages.

1.2 Automatically Collected Information

When you access our website or use our services, we may automatically collect certain technical information, including:

  • Device Information: Device type, operating system, browser type, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
  • Network Information: IP address, internet service provider, and general geographic location (city/region level).
  • Referral Data: The website or source that referred you to our services.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage trends, and deliver personalized content. For more information, see Section 4 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To create and manage your account, process subscriptions, and provide access to our IPTV streaming platform.
  • Customer Support: To respond to your inquiries, troubleshoot technical issues, and provide assistance.
  • Payment Processing: To process transactions, send billing confirmations, and manage refund requests.
  • Service Improvement: To analyze usage patterns, identify trends, and improve the functionality and user experience of our platform.
  • Communications: To send service-related notifications, updates, promotional offers, and marketing communications (with your consent where required).
  • Security: To detect, prevent, and address fraud, unauthorized access, and other security concerns.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: We work with trusted third-party companies that assist us in operating our platform, processing payments, delivering customer support, and performing analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Payment Processors: Your payment information is securely processed by PCI-DSS compliant third-party payment processors such as PayPal, Stripe, and cryptocurrency payment gateways.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4. Cookies and Tracking Technologies

Our website uses the following types of cookies:

  • Essential Cookies: Required for the basic functionality of our website, such as maintaining your session and remembering your preferences.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
  • Functional Cookies: Enable enhanced features and personalization, such as remembering your language preference.
  • Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our servers.
  • Encrypted storage of sensitive data at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting employee access to personal information on a need-to-know basis.
  • Secure, PCI-DSS compliant payment processing through trusted third-party providers.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account Data: Retained for the duration of your active subscription and up to 12 months after account closure.
  • Transaction Records: Retained for up to 7 years to comply with tax and financial reporting obligations.
  • Support Communications: Retained for up to 24 months after the last interaction.
  • Analytics Data: Anonymized and aggregated data may be retained indefinitely for statistical analysis.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we update or correct inaccurate information.
  • Deletion: You may request that we delete your personal information, subject to legal obligations.
  • Opt-Out: You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.
  • Data Portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
  • Restriction: You may request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us using the information provided in Section 10 below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any complaints about our collection or use of your personal information. We will respond to all inquiries within 30 business days.